About
TyT provides advanced contact center solutions and strategic business intelligence to our partners, through our talented and skilled team of agents in Mexico, allowing us to help our partners increase customer retention, sales, and increase market share. With more than 10 years’ experience, we specialize in quality bilingual calls, technical support, and helping companies expand into the ever-expanding Hispanic market.
With our nearshore business model, TyT provides up to a 60% savings over US-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture. Our services include customer support, inbound sales, marketing surveys, financial services, technical support, insurance services, live chat, and business process outsourcing. While we support numerous industries, we have specialized experience in the insurance, healthcare and security space.
Accent Neutral Bilingual Support
Our agents are fluent in both Spanish and English for clear communication in both languages
Deep Understanding of American Culture
70% of our agents lived in the US and bring a strong understanding of the culture including slang and other cultural references.
24/7/365 Support
We are available to assist your customers every hour of the day and every day of the year
Flexible Staffing and Call Volumes
We can increase or decrease your seat count depending on seasonality and other factors
Expert Recruiting and Low Turnover
We recruit and employ top-notch agents who love what they do. Our turnover rate is one of the lowest in our industry!
Convenient Location
Our centers are located close to the US making it easy to work in a similar time zone and convenient for making quick trips to the contact centers
ISO/PCI Compliant
We meet the payment card industry and data security standards
Disaster Recovery Plan
With 6 locations, TyT has the diversity needed to keep operations open if the unexpected happens