Let TyT help you expand into the Hispanic Market and support your Hispanic customers !

OUR VISION

Be a multifunctional contact center with international quality.

Multiply the volume of interactions improving the value delivered to the customer and maintaining high productivity.

Be recognized for promoting a sustainable culture and support for society.

Be a company focused on the professional development of its own staff.

Watch the video

About

TyT provides advanced contact center solutions and strategic business intelligence to our partners, through our talented and skilled team of agents in Mexico, allowing us to help our partners increase customer retention, sales, and increase market share. With more than 10 years’ experience, we specialize in quality bilingual calls, technical support, and helping companies expand into the ever-expanding Hispanic market.

With our nearshore business model, TyT provides up to a 60% savings over US-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture. Our services include customer support, inbound sales, marketing surveys, financial services, technical support, insurance services, live chat, and business process outsourcing. While we support numerous industries, we have specialized experience in the insurance, healthcare and security space.

Image

Accent Neutral Bilingual Support


Our agents are fluent in both Spanish and English for clear communication in both languages

Image

Deep Understanding of American Culture


70% of our agents lived in the US and bring a strong understanding of the culture including slang and other cultural references.

Image

24/7/365 Support


We are available to assist your customers every hour of the day and every day of the year




Image

Flexible Staffing and Call Volumes


We can increase or decrease your seat count depending on seasonality and other factors

Image

Expert Recruiting and Low Turnover


We recruit and employ top-notch agents who love what they do. Our turnover rate is one of the lowest in our industry!

Image

Convenient Location


Our centers are located close to the US making it easy to work in a similar time zone and convenient for making quick trips to the contact centers




Image

ISO/PCI Compliant


We meet the payment card industry and data security standards

Image

Disaster Recovery Plan


With 6 locations, TyT has the diversity needed to keep operations open if the unexpected happens

Services

Customer Support

We deliver the client a unique experience of service by solving the needs of the client in the first call with the best quality.

Outbound Sales

We help your company to get access to new markets and grow your profits.
Sales is our Expertise.

Marketing Surveys

Objectivity. Advanced Technology. Enhanced Resource Utilization. Increased Accuracy. Speed.

Financial Services

Finding the right partner in the banking and financial industry to provide an end-to-end customer service and a call center solution is critical to drive your results. Our efficient plataform also offers significant cost efficiencies from improved resource utilization, and a multi-layered approach to secure your data.

Tech Support

Our professional services fuse two important elements in delivering effective technical support to users: logic and empathy. After determing the root cause of the problem, we use simplified instructions to guide the user in fixing product issue.

Insurance Services

With more than 10 years of experience with some of the industry´s leading insurance providers. We have developed a comprehensive life-cycle solution that supports the evolving insurance market.


Business Process Outsourcing

  • Bilingual Contact Center.
  • Infraestructure Lease.
  • High Qualified Workforce.
  • Recruitment and Selection.
  • Payroll Management.

Recruitment and Staffing

We know how difficult, costly and time consuming it can be to recruit, interview, select, hire and train profesional employees that fit your companies needs and culture. We have years of experience recruiting, hiring and training professional BPO service employees in all major business industries.

Let us use our vast network, experience and trained profeesionals to recruit and staff only the top-tier business professionals to your companies business needs.

Seat Leasing

1000 available seats spread across 6 nearshore locations. TYT Seat Leasing has positioned itself to be the #1 Seat Leasing. Call Center Office. Serviced Office in México by providing our clients with the most highly experienced, dedicated employees, amazing facilities that use dedicated ISP at the most affordable prices around.

  • Exclusive Offices.
  • 24/7/365.
  • Dedicated IT staff.
  • We don´t do “shared”offices.
  • No additional charges, no surprises.
  • Reliable Network.
  • Best price in the market.

LOCATIONS

6 Nearshore Contact Center Locations in Mexico.

Seat Leasing

The Best Seat Leasing Service any BPO company Could Find

Our offices are 24/7 Dedicated Access.
We don´t do shared environments because it doesn´t work!
No additional charges, no SURPRISES!

EXCLUSIVE OFFICES

24/7/365 Full-Time Dedicated IT staff
Dedicated Static IP
Dedicated & Exclusive Firewall
Dedicated & Exclusive Network
Customized Permission Set for your Staff

RELIABLE NETWORK


Our Site Manager & Business Development Staff are on scene every day. We are available 24/7/365.

TEAMWORK

10 Business Units
1505 Employees
2050 Work stations
509000 Happy clients

Get In Touch

Let´s have a conversation about Customer Experience!

Our company HQ.

  • Capitán Aguilar Sur 815 Sur,
    Colonia Obispado Monterrey Nuevo León 64060. México.
  • 7128 Rosson Rd. suite 6,
    Laredo Texas 78041. USA.
  • US 1 (833) 898 2677
  • MX + (521) 811 073 9182
  • RFI/RFP:
    juan.gonzalez@tytcenter.com
    Juan Gonzalez
    Business Development

Contact Form