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PEOPLE WITH PASSION
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TYT Contact Center

TYT is a leading company in customer service solutions and technical support, renowned for its excellence in managing customer relationships and its focus on technological innovation.

SOLUTIONS

01

Generative AI

Analyze customer behavior patterns and statistics to anticipate their  needs and offer optimized solutions.

02

Speech & Text Analytics

We analyze voice and text to better understand customer needs and sentiments, optimizing responses and service.

03

Gamification

We integrate game elements to motivate agents and improve customer service efficiency.

01

Generative AI

Analyze customer behavior patterns and statistics to anticipate their needs and offer optimized solutions.

02

Speech & Text Analytics

We analyze voice and text to better understand customer needs and sentiments, optimizing responses and service.

03

Gamification

We integrate game elements to motivate agents and improve customer service efficiency.

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EX

Experience Model

A comprehensive model covering recruitment, selection, training, and integration to ensure effective and smooth onboarding of new employees.

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TYT University

Our educational program offers practical courses that develop skills applicable both within the company and in the personal and professional lives of our employees.

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Professional Development Plan

A personalized plan based on metrics and achievable objectives for continuous professional growth and success within the company.

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CX

ASA

We improve up to 8% in less than 2 months.

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AHT

With our optimized formula, we achieve a 10% improvement per month.

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NPS

We enhance by 3% per month through promotion strategies.

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FCR

We ensure first-call resolution up to 90%.

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SERVICES

Customer
Service

Professional and personalized attention that ensures customer loyalty and satisfaction through efficient management, providing quick solutions from the first contact.

Sales

Effective strategies designed to maximize revenue through innovative techniques, with a trained team to maximize efficiency and resolve issues from the first contact.

Collections

Comprehensive management of collections, ensuring efficient recovery of your accounts receivable with advanced techniques and AI-driven data analysis.

Technical
Support

Specialized technical assistance that guarantees the optimal functioning of your systems through predictive AI-based support, providing the best solution in the shortest possible time.

DEVELOPMENT
CENTERS

PROFESSIONAL
Desliza

Guadalajara

Location
Guadalajara:
TYT Contact Center GDL - Av. Miguel Hidalgo y Costilla 1443, Ladrón de Guevara, Moderna, 44160 Guadalajara, Jal. / +523341610991



Monterrey

location
TYT Center Corporativo:
C. Capitán Aguilar 815, Centro, 64060 Monterrey, N.L. / +528141611344

TYT Contact Center Tapia:
Santiago Tapia Ote. 440, Centro, 64000 Monterrey, N.L. / +528141611346

TYT Contact Center Arteaga:
Jose Maria Arteaga 410, Centro, 64000 Monterrey, N.L. - +528141611347

TYT Contact Center 5 de Mayo:
C. Capitán Aguilar 350, Deportivo Obispado, 64040 Monterrey, N.L. / +528141611344


Puebla

location
TYT Contact Center PBC
C. 8 Sur 705, Barrio de Analco, 72500 Heroica Puebla de Zaragoza, Pue. / +522229670449


TYT Contact Center CAT Puebla
Av. 7 Ote 601, Barrio de Analco, 72500 Heroica Puebla de Zaragoza, Pue. / +522229670449

Querétaro

location
TYT Contact Center QRO:
Calle Ignacio Zaragoza 91, Centro, 76000 Santiago de Querétaro, Qro. / +524428243373

MéRIDA

location
TYT Contact Center MID
C. 61 458, Parque de la Mejorada, Centro, 97000 Centro, Yuc.

HERMOSILLO

location
TYT Contact Center HMO
Av. Gaston Madrid 10, Centro, 83000 Hermosillo, Son. / +526624674163


TIJUANA

location
TYT Contact Center TIJ
C. Tercera 1517, CENTRO, 22000 Tijuana, B.C. 


TEXAS

location
TYT Contact Center IAH
7128 Rosson Rd, Laredo, TX 78041, EE. UU.
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Turn your challenges
into opportunities.

SUCESS
CRITERIA

1 / 7

Operational Efficiency

Motivated and well-trained agents increase productivity and enhance service quality, reducing response times and errors.

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2 / 7

Process Optimization

Continuous review and improvement of workflows and the use of technological tools to make processes more efficient and cost-effective.

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3 / 7

Cost Reduction

Leveraging economies of scale and centralizing operations to lower operating expenses and increase profitability.

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4 / 7

Internal Developments to Reduce Client Costs

Implementation of internally developed AI and chatbots to enhance efficiency and reduce response times.

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5 / 7

Quality Certifications

Achievement of recognitions and certifications (ISO, PCI DSS) that ensure high service standards.

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6 / 7

Reduction of Employee Attrition

Implementation of employee wellness programs and benefits.

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7 / 7

Campaign Launches in Record Time

Quick campaign launches thanks to standardized processes, enabling immediate market opportunities.

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Innovate
Integrate
boost
Innovate
Integrate
boost
Innovate
Integrate
Propel
Innovate
Integrate
boost
Innova
Integra
Impulsa
Innova
Integra
Impulsa
Innova
Integra
Impulsa
Innova
Integra
Impulsa

Turn your challenges into
opportunities.

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