Technological innovation
for specialized services

Supports and manages your operations in an efficient, reliable, secure and innovative way to transform the experience of your clients through adaptable and interoperable technological solutions.

Tech

Inteligencia Artificial para Optimización de Procesos y Experiencia al Cliente

Intelligence
Artificial for Process Optimization and Customer Experience

Contactar

01.

Generative AI

02.

Virtual Agents (Voice and Avatar). Sentiment Analysis

03.

Conversational chat for proactive Agent support

04.

Call to text transcript with call summary

05.

Validation of documents. Speech — Tex

slides

Tech

Artificial Intelligence for Optimization of Processes
and Client Experience.

Inteligencia
Artificial para Optimización de Procesos y Experiencia al Cliente

Contact

01.

Generative AI

02.

Virtual agents (Voice and Avatar).Sentiment Analysis

03.

Conversational chat for proactive assistance to Agent

04.

Validation of documents.Speech – Text

05.

Text call transcription with call summary

Interoperable
CRM Specialized for
Contact Centers

Contact

01.

Personalization
and process orchestration
interoperable with systems
from third parties.

02.

Development CRM
suitable to cover
The needs
of administration
and follow-up
of requests
Of service
for customers.

Personalize and orchestrate processes that are interoperable with third-party systems, ensuring seamless integration.

Our proprietary CRM is designed to meet the administrative and service request tracking needs of our clients, adaptable to any Contact Center operation.

A platform
CRM that is suitable for operations of any Contact Center

Main features

Omnichannel
Support

Interoperable with Third-Party solutions

Secure Email Management

Campaign-Based
Case Management

Case management by campaign

Customizable Form Management

Configurable Reports and Dashboards

Client Portfolio Management by Campaign

slides

A platform CRM that is suitable for operations of any Contact Center

Contact

Tech

TYT CONTACT

New
Technologies

Integration of AI Solutions to generate greater productivity and efficiencies in operational and customer service processes

Sentiment analysis on call recordings and whatsapp messages

Summary of conversations in whatsapp

Conversational chat for attendance proactive to Agent

Text call transcription with call summary

Agent facial recognition for identify validation

Virtual Agents (Voice and avatar)

Performance analysis for productivity with agents

Gamification module to encourage collaboration between agents, well-being employee and productivity.

Centralized analysis tool on predefined indicators with client.

Mobile service application personalized for curtomer, whose objective is to solve the experience of client.

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SERVICES

Customer
‍Service

Professional and personalized attention that ensures customer loyalty and satisfaction through efficient management, providing quick solutions from the first contact.

Sales

Effective strategies designed to maximize revenue through innovative techniques, with a trained team to maximize efficiency and resolve issues from the first contact.

Collections

Gestión integral de cobros, asegurando la recuperación eficiente de sus cuentas por cobrar con técnicas avanzadas y análisis de datos impulsado por IA.

Technical
Support

Specialized technical assistance that guarantees the optimal functioning of your systems through predictive AI-based support, providing the best solution in the shortest possible time.

Transform your operation with digital processes

Contact

Technological innovation
for specialized services

Interoperable
CRM Specialized for
Contact Centers

A platform
CRM that is suitable for operations of any Contact Center