Privacy policies

Privacy Notice

In accordance with the Federal Law on the Protection of Personal Data Held by Individuals, TYT Logística y Serviços makes available the following privacy notice.

TYT Logistics and Services is responsible for your personal data, in this regard and in accordance with the legal obligations in the Federal Law on the Protection of Personal Data Held by Individuals, through this instrument, the owners of the data are informed of the information that is collected from them and the purposes that will be given to such information.

In addition to the above, we inform you that TYT Logistics and Services, has its address

located at:

Capitán Aguilar Sur 815

Col. Bishopric

Monterrey, Nuevo Leon

The data we collect from you will be used for the following purposes, which are necessary to specify our relationship, as well as to fulfill the services and/or orders you request:

• To comply with the contractual agreements for the specialized services agreed prior to, during and after the execution of the transaction; the treatment we give to the information of each campaign complies with your regulatory and legal requirements, and may also vary in each contract, campaign or service.

• Manage contractual relationships, such as billing, collection, or cancellation notifications.

When collecting data, we follow all the principles established by law in Art. 6 (Those responsible for the processing of personal data must observe the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality and responsibility, provided for in the Law).

The TYT Information Security Committee is responsible for the protection of personal data.

On the other hand, we inform that your personal data will not be shared with any authority, company, organization or person other than us and will be used exclusively for the purposes indicated, the data that we may request from you are the following:

• Legal company name

• Name of legal representative

• Federal Taxpayer Registry

• Main social purpose

• Economic capacity to cover agreed contracts

• Capacity to comply, in the contracted agreements, with the provision of any

of its statutes

• Legal capabilities of your legal representative to make agreements

• Inbound communication

• Inbound communication transport infrastructure

• DPI: Intellectual Property Rights

• Identified information in a confidential state

• Anti-corruption laws that apply to you

• Laws applicable to the parties

• Filtered list: filtered phone numbers you provide to TYT vs blacklist

for each campaign.

• Blacklist: telephone numbers that you provide to TYT for those lines that don't

they accepted to be contacted, for each campaign.

• Campaign detail attachments

• General guidelines for each campaign

• Notice of notice of termination of services

• Recommendations for improving performance

• Contract for the provision of specialized services

• Provisions of your contract, campaigns and privacy notice

• Results of compliance audits

• Contract Amendments

• Corporate governance policies and code of ethics

• Name and contact numbers between customer and supplier

You have the right at all times to know what data we have about you, what we use it for and the terms of use that we give them (Access). It is also your right to request the correction of your information if it is out of date, inaccurate or incomplete (Rectification); likewise, you have the right to have your information deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific uses (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, the respective request must be submitted through the following email:

seguridaddeinfo@tytcenter.com

The above will also serve to know the procedure and requirements for the exercise of ARCO rights, however, the request to exercise these rights must contain the Privacy Notice Ver. 2.0 Jan-2024 Page 1 of 4 following information:

• Full name of the legal representative.

• Company name of your company.

• Legal representative email.

• Reason for cancellation of personal data.

The response to the request will be given within 48 hours; and will be communicated through the email indicated in the request. The contact details of the person or department of personal data, who is in charge of processing requests for ARCO rights, are as follows:

a) Name of the person responsible: IT Department

b) Address:

Captain Aguilar Sur 815 Col. Obispado Monterrey, Nuevo Leon

c) Telephone: 818-850-35-25

d) Email: seguridaddeinfo@tytcenter.com

e) Other means of contact: N/A

It should be mentioned that at any time you can revoke your consent to the use of your personal data. In the same way, you can revoke the consent that, if any, you have given us for the processing of your personal data. You should also consider that, for certain purposes, the revocation of your consent will mean that we cannot continue to provide the service you requested, or the termination of your relationship with us.

To revoke the consent you grant in this act or to limit its disclosure, the respective request must be submitted through the following email: seguridaddeinfo@tytcenter.com

In the same way, you may request information to know the procedure and requirements for revoking consent, as well as to limit the use and disclosure of your personal information, however, these requests must contain the following information:

• Full name of the legal representative.

• Company name of your company.

• Legal representative email.

• Reason for cancellation of personal data.

The response to the request for revocation or limitation of disclosure will be given no later than 48 hours and will be communicated as follows:

• Through the email address indicated in the request made.

In the event of changes in our business model, we are committed to keeping you informed of any changes that this privacy notice may undergo, however, you can request information about whether it has undergone any changes, through the following email:

seguridaddeinfo@tytcenter.com