STANDARDS

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At TYT Contact Center, information security is a priority. We have significantly invested in a management system that meets the most stringent standards, ensuring our clients' data is fully protected.

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 ISO 9001:2015

We focus on customer satisfaction and continuous improvement. This standard promotes clear leadership and effective processes, utilizing data for informed decision-making. It also fosters strong relationships with suppliers to maintain high quality and efficiency.

ISO 9001:2015
 ISO 27001:2022

We ensure information protection and risk management. This standard promotes a comprehensive approach to data security through clear policies and effective controls. Additionally, it involves training personnel and collaborating with suppliers to maintain optimal security.

ISO 27001:2022
PCI DSS

We guarantee the security of payment card data through strict controls and safe practices. This involves implementing clear policies and advanced technology to protect sensitive information. Furthermore, it includes training staff and collaborating with partners to ensure ongoing compliance.

PCI DSS
ISO 45001:2018

We adopt this standard to improve occupational health and safety by implementing preventive measures and effective controls. It fosters a safe work environment through continuous training and active staff participation. Regular assessments are conducted to ensure a healthy and secure workplace.

ISO 45001:2018
ISO 18295

We ensure quality in customer service management. This standard implements rigorous criteria to enhance customer experience and optimize operational efficiency. It includes training staff and utilizing metrics to continuously evaluate and improve services.

ISO 18295
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Important events

Highlighted
Security Controls

01
Sensitive Data
Protection

We use encryption technologies and strict access controls to ensure that only authorized personnel can access critical information.

02
Continuous Monitoring and Incident Management

Real-time monitoring solutions and an incident management system are in place to detect and effectively respond to suspicious activities.

03
 Risk Assessments and Internal Audits

Regular risk assessments and internal audits are conducted to identify vulnerabilities and ensure regulatory compliance, adapting policies as necessary.

04
Training and Awareness

We invest in ongoing staff training on information security practices to keep all employees informed about the latest threats and procedures.

05
 Business Continuity Plan

A well-established plan is in place to maintain operations and protect information during disruptive events, ensuring resilience and operational stability.

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