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EMPLOYEE EXPERIENCE

At TYT, we know that an exceptional experience for our employees translates into outstanding service for our customers.

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MODELOF EXPERIENCE

Employee Journey
Attraction
The first impression of our candidates.
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On boarding
Induction (introduction and welcome), course development (learning skills), graduation (course closure and introduction to nesting), nesting (assisted integration into operations).
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Growth and Commitment
TYT University
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Recruitment and selection
Staff training First interview (benefit presentation) second interview (facility tour)
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Development
Professional Development Plan
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Our educational platform offers over 30,000 courses designed to develop the following seven essential skills of a Level 5 Leader.

Clients
Clients
HHRR
HHRR
Web
Web
Advertising
Advertising
Data
Data
Banking
Banking
Design
Design
Video
Video
Economy
Economy
Photography
Photography
Google
Google
Psychology
Psychology
Admin
Admin
Graph
Graph
Graph
Graph
Mailing
Mailing

+30,000 Courses

7 skills
‍of Leader Level 5

Líder Nivel 5
/   TYT University
1. Leadership
2. Effective
Communication
3. Decision
Making
4. Time and
Priority Management
5. Change
Management
6. Team
Development
7. Results
Orientation
1. Liderazgo
2. Comunicación efectiva
3. Tomade desiciones
4. Gestión de tiemposy prioridades
5. Gestión de cambios
6. Desarrollo de equipo
7. Orientaciónde resultados
Extracurricular Diploma

Development Plan

Professional
01
Establishment of KPI's by post and by area
02
Differentiator in 4 ascending levels within the same position (D, C, B, A).
03
Standard salary scale, considering fixed, variable salary and benefits.
04
Performance evaluation at all levels of the organization.

Digitalization of
CUSTOMER
EXPERIENCE

At TYT Contact Center, we combine cutting-edge technology with a human touch to deliver an Exceptional Experience

Automation AI

We utilize advanced chatbots and virtual assistants to provide instant responses and 24/7 support, ensuring your customers always have access to the information and assistance they need, regardless of the time of day.

Predictive Analysis

We implement preventive maintenance strategies based on historical data and usage patterns to ensure the continuity and quality of your services.

Customer Experience Platforms (CXM)

We integrate our CXM solutions with Customer Relationship Management (CRM) systems to obtain a comprehensive and detailed view of each client, allowing us to offer highly personalized service.

ASA
AHT
NPS
FCR
FCT
Average Speed of Answer
/   ASA

At TYT Center, we reduce wait times through advanced technology, ensuring quick and efficient assistance.

Average Handle Time
/   AHT

Our use of AI optimizes call handling, reducing their duration and guaranteeing swift and effective solutions.

Net Promoter Score
/   NPS

We offer personalized and efficient service that significantly enhances customer satisfaction and loyalty.

First Call Resolution
/  FCR

We resolve most inquiries on the first contact thanks to our technology, improving efficiency and the customer experience.

First Response Time
/   FCT

Our technological tools allow us to resolve problems quickly, providing effective solutions without delays.

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SMART CX

Redundancy
We implement additional systems to ensure service continuity, preventing unexpected interruptions that could affect our clients' experience.
Staff Training and Empowerment
We invest in the continuous development of our team, providing them with the skills and autonomy necessary to offer exceptional and personalized service.
Internal Support Desks
We operate specialized teams, selected for their efficiency and service excellence, to address internal inquiries and needs.
24/7 Operations
We are available at all times to meet our clients' needs, ensuring continuous and timely support regardless of time or place.
Multilingual Services
We facilitate effective communication in various languages, ensuring that each client feels understood and attended to in their own language.

Client
Experience

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Omnichannel
Platforms
We offer seamless integration of different communication channels, allowing your customers to interact consistently and conveniently from any touchpoint.
AI-Optimized Customer Service Automation
We automate customer service through technological solutions, enhancing efficiency and accuracy in resolving inquiries and issues.
Satisfaction
Surveys
We conduct periodic studies to assess your customers' satisfaction, obtaining valuable insights to continually improve service quality and the customer experience.
Post-Sale Follow-Up
We provide ongoing support, ensuring proactive communication even after the sale.

Customer
Experience

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Transform your business
with our experience

Find out why our customers trust us
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