We boost confidence behind the wheel.
Human attention, efficient logistics, and measurable quality in every after-sales service.
The challenge facing the automotive sector
The automotive industry is undergoing one of the biggest transformations in its history. Customers are no longer satisfied with simply buying a vehicle: they expect a seamless experience, from pre-sales to after-sales service, with quick responses, digital tracking, and empathetic customer service.
Manufacturers, distributors, and repair shops must handle thousands of requests daily, from service appointments to warranty claims and returns, ensuring traceability and consistency at all points of contact. Added to this are new challenges in logistics, deliveries, and coordination between multiple players: promoters, technicians, service centers, and end customers.
The great challenge for the sector is to achieve a frictionless, measurable, and empathetic operation, where every interaction—a call, a complaint, or a delivery confirmation—reflects the brand's commitment to driver satisfaction.
How we support you at TYT
At TYT, we accompany brands, distributors, and manufacturers in the automotive sector with after-sales service models, promoter support, and warranty management that combine efficient processes, specialized teams, and quality control tools.
We operate centers dedicated to handling complaints, monitoring installations, and managing delivery and return logistics, ensuring that each request is addressed as quickly as possible and with clear communication. Our human agents resolve each case with empathy and precision, while our Virtual Quality Agent evaluates and provides feedback on each interaction, strengthening team performance and ensuring excellence in the customer experience.
In addition, we help brands improve their operational traceability with customized reports, performance indicators, and proactive incident management. With this, we transform each point of contact into an opportunity to improve loyalty and reinforce end customer confidence.
Our capabilities
Handling complaints, claims, and after-sales requests.
Coordinating deliveries and returns with real-time tracking.
Managing warranties, scheduling services, and supporting promoters.
Providing continuous feedback through a Virtual Quality Agent.
Bilingual and scalable operations nationwide.
Measurable results
reduction in case resolution times.
compliance with quality indicators.
improvement in perception of after-sales service.
How TYT technology strengthens the relationship with the end customer
Automated CRM
connects distributors, workshops, and end customers with service tracking, warranties, and returns.
Voicebot for scheduling
manages maintenance or delivery appointments without human intervention, freeing up to 30% of the operational load.
QA Agent
analyzes after-sales service quality and issues performance reports per advisor.
Agent Assist & Super Agent
support advisors with dynamic scripts and predictive solutions, increasing first-contact resolution.