Citizen services that inspire confidence.
Technology and human talent at the service of the public sector.
The challenge facing the government sector
Today's citizens expect fast, accessible, and transparent processes in their dealings with institutions. However, many agencies face fragmented systems, limited in-person service, and growing demand for digital channels. This leads to delays, overload, and mistrust in public services.
The challenge lies in balancing operational efficiency with human interaction, ensuring proper data management, regulatory compliance, and accessibility for the entire population.
How we support you at TYT
At TYT, we create citizen contact centers that combine digital channels and human interaction, facilitating access to procedures, reports, and requests with high standards of security and compliance. We implement automated flows for simple procedures, while our agents provide personalized attention in complex or sensitive cases.
We integrate our platforms with the internal systems of government agencies to provide real-time visibility into each case, reducing response times and strengthening the perception of institutional efficiency.
In addition, our operating models are designed to comply with privacy and data protection policies, ensuring a modern, empathetic, and secure public service.
Measurable results
less average time per procedure.
regulatory compliance.
How TYT technology modernizes citizen services
Chatbots and self-service portals
allow citizens to make inquiries, reports, and procedures without waiting in line or calling.
Public CRM
centralizes requests, response times, and responsible areas for complete traceability.
Natural language voicebot
guides users through registration processes or clarifies service payments.
QA Agent
audits interactions and ensures compliance with transparency and data protection regulations.