We connect people, we strengthen relationships.
Comprehensive support for telephony, internet, and digital services.
The challenge facing the telecommunications sector
In a hypercompetitive market, telecommunications companies are faced with customers who are better informed and less tolerant of mistakes. Service interruptions, lack of technical support, or a poor sales experience can lead to immediate cancellations and loss of loyalty.
The challenge is to maintain 24/7 technical, commercial, and after-sales support, optimize response times, and strengthen retention processes. In addition, the pressure to offer competitive prices forces companies to reduce operating costs without affecting service quality.
How we support you at TYT
TYT drives customer service for telecommunications companies through hybrid operations involving human and virtual agents, focused on technical support, activations, portability, and sales management. Our agents are trained in objection handling, retention, and cross-selling, ensuring clear and effective communication.
Through quality tools and sentiment analysis, we help identify areas for improvement and increase commercial effectiveness. The teams operate with scalable and bilingual models, ensuring continuity in massive, high-volume campaigns.
Measurable results
more effective sales closures.
less abandonment in commercial processes.
How TYT technology boosts customer service and sales
Commercial voicebot
manages portability, activations, and basic support.
Agent Assist AI
guides advisors during sales and retention with personalized arguments.
Omnichannel CRM
integrates customer history, tickets, and performance in loyalty campaigns.
QA Agent
evaluates the quality and technical clarity of calls in real time.