Experiences that build loyalty, results that grow.
Omnichannel, efficiency, and after-sales service with a human touch.
The challenge facing the retail sector
Today's consumers buy, compare, and rate with just one click. In this context, retail brands must offer a seamless and consistent experience between the physical and digital worlds. A customer who does not receive an immediate response or faces a complicated return process is a customer who is unlikely to return.
The challenge lies in maintaining personalized service on a large scale, responding in real time, solving logistical problems, and ensuring impeccable after-sales service. In addition, the rise of e-commerce requires the integration of digital tools that do not dehumanize the shopping experience.
How we support you at TYT
At TYT, we drive retail and mass consumption operations through teams specialized in omnichannel customer service, order management, returns, and after-sales support. Our agents operate under quality and empathy metrics, ensuring effective communication with the customer at every stage of the purchase cycle.
We integrate chatbots, CRM, and interaction monitoring to improve order traceability and anticipate customer needs. In addition, we offer scalable models for seasonal campaigns or peaks in demand, ensuring that each contact strengthens brand loyalty.
Measurable results
reduction in case resolution times.
increase in repeat and loyal customers.
How TYT technology enhances the shopping experience
Sales voicebot and chatbot
handle returns, order tracking, and loyalty programs.
Omnichannel CRM
centralizes the customer experience from physical store to e-commerce.
Super Agent & Agent Assist
detect up-sell and cross-sell opportunities in real time.
Self-service and automation
reduce after-sales service times by up to 45%.