We humanize customer service in the financial world.
Security, agility, and precision in every interaction.
The challenge facing the financial sector
Financial consumers have changed. Today, they demand digital agility, personalized service, and complete security in every transaction. Banks, fintechs, and credit institutions face dual pressure: maintaining customer trust and complying with strict regulatory standards.
The volume of transactions, digital channels, and the need for 24/7 service require a solid infrastructure and specialized personnel. Users do not tolerate long waits or complicated processes; they expect immediate, clear, and empathetic responses, even in sensitive situations such as clarifications or collections.
How we support you at TYT
At TYT, we operate service centers for financial institutions that integrate compliance processes (PCI DSS, ISO 27001, SOC 2) with a human approach. Our agents are trained to handle humanized collections, technical support, payment clarifications, financial product promotions, and potential customer profiling.
We combine data analysis technology with human skills to identify sales opportunities, streamline validations, and improve response times. Each interaction is monitored under quality and empathy indicators, ensuring that the customer experience is as secure as it is efficient.
Measurable results
more effective portfolio recovery.
more qualified leads through mixed profiling.
How TYT technology improves efficiency and security
Chatbots with secure authentication
manage balance inquiries, clarifications, or payment reminders without compromising customer information.
Agent Assist AI
suggests personalized responses and offers based on the customer's profile and transaction history.
Financial CRM
automates the sales and collection cycle with follow-up alerts.
QA Agent
monitors regulatory compliance (PCI DSS, SOC 2) and empathetic communication in humanized collection processes.