Reliable care for those who care for lives.
Human support with precision, empathy, and regulatory compliance.
The challenge facing the healthcare sector
The healthcare and pharmaceutical sector faces a constantly changing environment, where patients and customers expect immediate, reliable, and empathetic care, with no margin for error. Hospitals, laboratories, insurance companies, and pharmacies must coordinate complex operations ranging from managing appointments and authorizations to the timely delivery of medications and patient follow-up.
Added to this is the need to comply with international data protection regulations (such as HIPAA) and to operate with high standards of quality and confidentiality. Every interaction has a direct impact on the brand's trust and reputation, requiring meticulous, agile management that is sensitive to human needs.
How we support you at TYT
At TYT, we design specialized care models for the healthcare and pharmaceutical sector that integrate technology, traceability, and human warmth. We manage medical appointments, results, medication requests, insurance validations, and distributor support with teams trained in empathetic communication and compliance protocols.
We implement omnichannel channels (voice, chat, email, social media) and quality monitoring tools to ensure that each case is resolved with accuracy and sensitivity. In addition, our operations can be adapted to extended hours or 24/7 care, ensuring operational continuity in critical services.
Measurable results
reduction in patient care times.
increase in end-user satisfaction.
How TYT technology improves medical care and follow-up
Specialized chatbots
manage appointments, reminders, and lab results.
Adapted clinical CRM
organizes patient, pharmacy, and insurance information in compliance with HIPAA.
Agent Assist AI
suggests sensitive and accurate responses during patient care or claims.
QA Agent
analyzes tone and empathy in calls, ensuring careful and humane communication.