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Talent Solutions and Specialized Services

Talent solutions and specialized services

Customer Service

Customer service

We have specialized teams to offer empathetic, agile, and high-quality service in every interaction. Our approach goes beyond resolving queries: we seek to build trust, foster customer loyalty, and add value to the relationship with your brand. With clear protocols and constant monitoring, we guarantee compliance and excellence.

85%
First Call Resolution (FCR)
90%
SLA Compliance
Sales

Sales

We design prospecting, retention, and closing strategies with teams highly trained in consultative techniques and supported by cutting-edge technology. This ensures higher conversion rates, increased average ticket sizes, and stronger customer relationships. Our business practices are geared toward measurable and sustainable results.

30%
Increase In Conversion Rate
20%
Increase In Average Ticket Size
Collections

Collection

We provide a professional, ethical, and strategic collection service aimed at recovering past-due accounts without damaging customer relationships. Through risk segmentation and the use of digital channels, we achieve more efficient and effective processes. Our approach helps maintain the financial health of your business.

40%
Increase In Account Recovery
30%
Reduction In Uncollectible Accounts
Technical Support

Technical support

We provide level 1 and 2 technical solutions to resolve incidents quickly and accurately. Our teams have clear protocols, knowledge bases, and technological tools that reduce response times and improve customer satisfaction. Ideal for operations that require critical continuity.

70%
Of Tickets Resolved On First Contact
30%
Reduction In Average Resolution Time (TTR)
Back Office

Back office

We manage administrative processes, document validation, and repetitive tasks with high quality standards. Our solution frees up internal resources so your teams can focus on strategy, while ensuring traceability and accuracy in every operation. This increases the overall efficiency of the organization.

95%
Accuracy In Document Processes
30%
Reduction In Reprocessing
Seat Leasing

Seat leasing

We provide technological infrastructure, workspaces, and security measures that are ready to operate. With this solution, companies can scale quickly without worrying about investments in facilities. We offer flexibility, guaranteed availability, and compliance at every site.

72h
Scalability In Less Than 72 Hours
99.9%
Guaranteed Availability
Workforce Solutions

Workforce solutions

We offer planning, forecasting, and talent management to ensure operational continuity and goal achievement. With workforce management practices, we guarantee adequate team sizing and schedule optimization. This solution improves productivity and reduces the risk of disruption.

20%
Reduction In Absenteeism
15%
Increase In Operational Efficiency
Payroll Administration

Payroll administration

We manage payroll transparently, securely, and in compliance with current regulations. Our service ensures accurate calculations, timely payments, and reliable support for both the company and its employees. This avoids legal risks and strengthens confidence in the operation.

100%
Compliance With Stamping And Tax Obligations
0
Errors In Recorded Payments
Recruitment

Recruitment

We specialize in attracting qualified talent through fast and effective selection processes. With methodologies based on technical and cultural filters, we ensure that each vacancy is filled with the right profile. This guarantees lower turnover, greater retention, and more productive teams.

90%
Of Vacancies Filled Within The Established Time Frame
85%
Retention Rate In The First Year