Reliable support, measurable results.
Help desk, monitoring, and technical assistance with a human touch.
The challenge facing the IT sector
Technology companies need to guarantee operational continuity, security, and specialized support for thousands of internal and external users. Digital environments demand immediate resolution, proactive incident management, and clear communication with technical and non-technical profiles.
The main challenge lies in maintaining 24/7 bilingual services with demanding performance metrics, without losing the human touch in customer service. The pressure to reduce downtime and ensure an optimal user experience makes technical management a critical part of operations.
How we support you at TYT
At TYT, we operate N1/N2 help desks and bilingual technical support centers for technology, banking, retail, and manufacturing companies. Our teams are trained in ticket management, system monitoring, remote support, and automated escalation, integrating CRM, GLPI, and data analysis tools.
Through hybrid models (AI + human support), we help companies reduce recurring incidents, optimize resources, and improve productivity. Each interaction is monitored with technical quality and user satisfaction indicators.
Measurable results
reduction in incident resolution times.
operational savings in IT support.
How TYT technology optimizes technical support
Agent Assist & Super Agent
accelerate ticket resolution with AI-based suggestions.
Integrated technical CRM
centralizes incidents, users, and response times.
QA Agent
evaluates technical performance and SLA compliance.
First-level voicebot
resolves simple incidents without human intervention, freeing up N1 workload.