Where emotion becomes experience.
Continuous support for streaming, ticketing, and mass events.
The challenge facing the entertainment sector
Today's audience is connected 24/7, expecting immediate, secure, and uninterrupted digital experiences. Entertainment, sports, and media companies face the challenge of providing simultaneous support to thousands of users at critical moments—such as launches, concerts, or live broadcasts—where any failure affects the overall experience.
In addition, they must balance automation with human warmth, as each interaction (a complaint, a failed login, or a subscription) represents an opportunity to gain or lose viewer loyalty.
How we support you at TYT
At TYT, we provide omnichannel support to streaming platforms, event promoters, sports clubs, and entertainment companies. We manage subscriptions, ticketing, digital access, and customer service with multilingual teams prepared for high-demand scenarios.
We integrate virtual assistants and real-time monitoring to prevent overloads, as well as human agents who ensure empathetic, fast, and effective service. Our model allows us to keep the excitement alive, even in times of peak operational pressure.
Measurable results
availability during events.
increase in user and subscriber satisfaction.
How TYT technology keeps the excitement going
Chatbots for ticketing and streaming
automate access, confirmations, and user support.
Event CRM
centralizes subscribers, memberships, and claims.
Assistance voicebot
handles last-minute queries during live events.
QA Agent
ensures fluid, empathetic communication aligned with the brand experience.