Efficiency that moves with you.
Total visibility, agile coordination, and proactive service.
The challenge facing the logistics sector
The rise of e-commerce and global expansion have raised customer expectations: real-time visibility, fast deliveries, and constant communication. Transportation, courier, and logistics companies face the challenge of maintaining operational efficiency without compromising the user experience.
In addition, they must manage large volumes of shipments, incidents, and claims, while maintaining traceability at every point in the chain. A delay or slow response can affect the perception of the entire brand. The key is to achieve synchronicity between technology, processes, and people.
How we support you at TYT
TYT provides comprehensive support to transportation and logistics companies with omnichannel service models focused on shipment tracking, real-time monitoring, and claims management. Our teams use CRM tools and operational dashboards that allow customers to view their case from start to finish.
In addition, we implement virtual assistants and specialized agents who identify incident patterns and prevent operational errors. This model, backed by continuous feedback, has enabled our customers to reduce costs and significantly improve their NPS.
Measurable results
increase in end customer satisfaction.
reduction in shipping service costs.
How TYT technology provides visibility for each shipment
Tracking chatbot
provides real-time information on deliveries and order statuses.
Logistics CRM
connects checkpoints, claims, and returns with automatic tracking.
Agent Assist
supports advisors with alerts and predictive solutions.
QA Agent
measures information accuracy and communication consistency between agents and users.