Service that improves everyday life.
Accessible, agile, and reliable channels for every citizen.
The challenge facing the sector
Public service companies are responsible for maintaining the continuity of essential resources for millions of people. In an environment where users demand quick responses, clear billing, and empathetic customer service, organizations face the need to modernize their contact channels without losing proximity.
Every day, they must handle high volumes of reports, requests, and clarifications, ensuring effective communication and permanent availability. In addition, digital transformation requires the implementation of automated solutions that reduce response times and improve the end-user experience, while maintaining traceability and regulatory compliance.
How we support you at TYT
At TYT, we help water, electricity, and gas companies improve their customer service with omnichannel operations, automated support, and real-time quality monitoring. We manage reports, payments, contracts, and clarifications with teams specialized in public service.
We integrate chatbots, telephone service, and digital channels with automatic escalation flows, ensuring that the most complex cases are handled by human agents trained in empathetic communication. This allows for greater user satisfaction, lower operational burden, and greater institutional efficiency.
Measurable results
reduction in report resolution time.
increase in citizen user satisfaction.
How TYT technology improves citizen management
Chatbot & Voicebot
handle reports of faults, payments, or reconnections without waiting times.
Government CRM
provides complete traceability of requests, responsible parties, and response times.
Automated self-service
allows citizens to complete procedures without human intervention.
QA Agent
monitors clarity, treatment, and compliance with public service policies.